Support

Frequently Asked Questions

How much weight can I put on my roof rack / roof bars?

We advise that you should check your vehicle manufacturer handbook for vehicle weight restrictions. (Useful tip, make sure you subtract the overall weight of your unloaded roof rack / roof bar system from the recommended vehicle weight restrictions to leave you with the overall remaining roof load capacity.)

Can I collect my item from Rhino Products HQ?

Unfortunately not. Please purchase and arrange delivery through the website checkout.

Where is my parcel?

You can track your parcel by entering your Rhino Products order number on the TNT tracking website. Please click here to track your parcel.

Do you have an urgent product or technical enquiry?

For urgent enquiries or further technical information in regards to one of our products please contact our customer services team:

(B.V. Office) Opening Times:

Countries Covered:

Monday: 08:30 – 17:00

Tuesday: 08:30 – 17:00

Wednesday: 08:30 – 17:00

Thursday: 08:30 – 17:00

Friday: 08:30 – 17:00

Saturday: Closed

Sunday: Closed

Netherlands

Germany

France

Spain

Need to contact the European Sales Office? Click Here

Ordering

Unless otherwise stated we aim to dispatch all in stock items on the same day you order, please see same day dispatch cut off times below:

Country

Dispatch Cut Off Time

Netherlands

14:30

Germany

14:30

France

14:30

Spain

14:30

Sweden

15:30

Norway

15:30

Finland

14:30

Returns

At Rhino we pride ourselves with the quality of the goods we produce and ship. If you are unhappy with the quality of the item you have purchased please contact our customer services team on the details above.

Delivery Tracking

Please follow the link and enter your Rhino Products order number to track your dispatched item:
TNT Parcel Delivery Track & Trace.

Product Warranty Information

  • Moving parts are covered under warranty for up to 1 year
  • Non-moving parts are covered under warranty for up to 3 years
  • 3 year guarantee available on eligible products* on completion of registration (must be completed within first 4 weeks of ownership of product)

*Proof of purchase will be required for any guarantee claims

Please go to www.rhinoproducts.co.uk/warranty to register your eligible products for their 3 year warranty.

If you have a warranty claim, please contact the relevant Rhino Products sales office for your region (details above).

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